![]() Before you do, research your keyboard model and determine if there are any other issues that others have reported that could help you narrow down the problem. If the alternative keyboard does work, however, then you can probably rule out a software issue as the problem. If a software issue is causing the Windows key to stop responding (for instance, due to corrupt files or a malware infection), then the Windows key shouldn’t work on either device. This test allows you to see if Windows itself is the problem. ![]() A good way to do this is to use an alternative keyboard to test the Windows key on that device. If you’re confident that your keyboard isn’t (or shouldn’t) be damaged, then you’ll need to test the theory. ![]()
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